Frequently Asked Questions
Where do you currently ship?
We ship to the 50 US states and Washington, DC. We don't currently ship to US territories, APO/FPO/DPO military addresses, the Federated States of Micronesia, the Marshall Islands, Palau, or addresses outside the United States.
Free standard shipping on orders to the 50 US states and Washington, DC. Express shipping isn't available.
How long until my order ships and arrives?
Orders are typically processed within 1–3 business days. Processing is the time it takes to prepare your order for shipment. It isn't delivery time.
Delivery time is separate and varies by product, destination, carrier, and supplier availability, so we don't promise a delivery estimate.
Will I receive tracking?
When tracking is available, you'll receive tracking information after your order ships. Tracking can take a little time to update after the carrier receives the package.
Can items from one order arrive separately?
Yes. Some products may be fulfilled separately, so items from the same order can occasionally arrive in more than one package.
Can I change or cancel my order?
Contact us as quickly as possible. Once an order enters fulfillment, we may not be able to change or cancel it.
What is your return policy?
Return requests should be made within 14 days after delivery. Please review our Refund & Returns Policy for eligibility and instructions, and contact us before sending anything back.
How do Curated Sets work?
Curated Sets combine complementary organization products into ready-to-shop bundles with built-in savings. Available colors, sizes, and configurations can be selected on the bundle product page.
Can I use WELCOME10 on bundles?
WELCOME10 is our first-order offer for individual products. Curated Sets already include bundle savings and are kept separate from the welcome offer.