Refund policy

We want you to be happy with your purchase. You may request a return within 14 days after delivery.

Return eligibility

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging when applicable. Please keep your order number or other proof of purchase.

How to request a return

Contact us first at support@lamaisondestrouvailles.com with your order number and the reason for the return. Please do not send an item back without first receiving return instructions from us. If your return is approved and we require the item to be sent back, we will provide instructions on where and how to send the package.

Return shipping

For change-of-mind or ordinary returns, the customer is responsible for return shipping. We do not provide prepaid return labels for ordinary returns.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@lamaisondestrouvailles.com. Please include your order number and, when helpful, photos of the item or packaging so we can resolve the issue. We will provide the appropriate remedy, including return-shipping assistance when required.

For certain low-cost items, damaged items, or situations where return shipping is not practical, we may choose to issue a refund or replacement without requiring the item to be returned. This will be determined on a case-by-case basis.

Refunds

Once a returned item is received and inspected, we will let you know whether the refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.

Cancellations

Cancellations are available only before fulfillment begins. Please email us as soon as possible. Once an order has entered fulfillment, we may not be able to cancel it, but you may request a return after delivery under this policy.

Exchanges

We do not offer a separate exchange program. If you would like a different item, you may request a return under this policy and place a new order.

Final sale

No items are currently final sale. If an item is designated final sale in the future, this will be stated clearly on its product page before purchase.