Returns & Refunds
We want you to be happy with your order. You may request a return within 14 days after delivery.
Return eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging when applicable. Please keep your order number or other proof of purchase.
How to request a return
Contact us first at support@lamaisondestrouvailles.com with your order number and the reason for the return. Please do not send an item back without first receiving return instructions from us.
If your return is approved and we require the item to be sent back, we will provide instructions on where and how to send the package. For change-of-mind or ordinary returns, the customer is responsible for return shipping. If your item arrived damaged, defective, or incorrect, contact support@lamaisondestrouvailles.com and we will provide the appropriate remedy, including return-shipping assistance when required.
For certain low-cost items, damaged items, or situations where return shipping is not practical, we may choose to issue a refund or replacement without requiring the item to be returned. This will be determined on a case-by-case basis.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@lamaisondestrouvailles.com. Please include your order number and, when helpful, photos of the item or packaging so we can resolve the issue.
Refunds
Once a returned item is received and inspected, we will let you know whether the refund is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged, defective, or incorrect.
Questions
For any return or refund questions, contact us at support@lamaisondestrouvailles.com.